Resume
Innovation and transformation leader with experience building Product, Strategy, and Customer Experience (CX) teams within in-house, agency, and consulting environments.
Work Experience
Critical Mass
VP, Experiences
2024-present
AKQA, MRM, HavasCX, CoMedia Design
CX, Product & Growth Leadership (Freelance)
2023-2024
Prophet
Partner, Experience Strategy & Product Design
2021-2023
Wunderman Thompson
Head of Customer Experience (NY + ATL)
2020-2021
AWS
Product & User Experience Lead
2018-2020
IBM
Global Experience Design Director
2016-2018
AKQA, Fahrenheit 212, RAPP, McCann, Agency Sacks, NSG/Swat
Digital Experience Design & UX (Freelance)
2013-2016
mcgarrybowen
Digital Customer Experience Designer
2008–2013
Pratt Institute, Office of Publications
Senior Designer
2003–2008
Pen & Ink Creative
Intern
2001-2005
MIA Records
webmaster
1998-2001
Education
Pratt Institute
BA, Communication Design
AS, Illustration + Graphic Design
Certificates
Harvard Business School, Disruptive Strategy
IDEO U, Designing for Change
IDEO U, Leading for Creativity
Contributions & Give-back
Resiliency and Innovation in a Recession
Author, Researcher & Contributor
2022
Winning through Platforms: How to Succeed When Every Competitor Has One, by Ted Moser
Contributor
2021
Amazon Conflux
Keynote speaker
2018
UX India
Keynote speaker
Panelist
Awards Judge
2017
NYU Women in Tech
Panelist
2016
Design for America (dfa)
Mentor and advisor for students
2016-2018
Focus Areas
Experience Strategy & Product Innovation: Driving enterprise-wide experience strategy that connects innovation, design, and technology to measurable business outcomes.
Organizational Leadership & Growth: Building and scaling high-performing, cross-functional teams; establishing frameworks and operating models that advance design maturity, a results-driven culture of innovation, and market differentiation.
Creative & Strategic Vision: Bridging storytelling, data, and technology to deliver cohesive, high-impact, human-centered experiences across complex ecosystems.